Frequently Asked Questions

Why should I rent directly with you and not through a travel agent?  Back to Top

1.  It will cost you less as there will be no travel agent's commission.
2.  You know exactly the home you are staying in i.e. no allocation on arrival. We know the villa and      area so will be able to give the necessary guidance and assistance, if required.
3.  You get a personal service and many extras that you wouldn't find in a villa booked via a travel      agent.


How many people can stay at your villa?  Back to Top

The villa sleeps 8 people comfortably in 4 bedrooms.


Which direction does the pool face?  Back to Top

As our name suggests, the pool is west facing which allows sunbathing for most of the day and the opportunity to enjoy a drink in the evening while watching the sunset.


How can I secure the dates we require?  Back to Top

Your booking can be made provisionally and held for 7 days to allow time for a completed booking form and a non-refundable deposit to be received if it is more than 8 weeks before your arrival date, or the full amount due if less than 8 weeks to your arrival date.


What is your cancellation policy?  Back to Top

If clients should cancel, or the owner has to cancel the booking due to non-payment of balance due within the defined timescale, cancellation charges will be due as follows:

Period before occupancy date:     Cancellation Charge:
8 weeks or more                           Deposit only
6-8 weeks                                     50% of total rental
4-6 weeks                                     75% of total rental
Less than 4 weeks                       100% of total rental

Please ensure you have adequate Travel Insurance to cover your losses if cancellation is due to an event beyond your control resulting in a financial loss.


When do we receive the directions to your villa?  Back to Top

Full driving directions from Sanford and Orlando International airports will be sent around 2 weeks before your arrival date, or if a last minute booking as soon as we receive cleared payment and completed booking form.


What time is Check in & Check out?  Back to Top

Arrival can be at any time from 4.00pm
Departure is by 10.00am unless a later time is agreed in advance.


How do we get the keys?  Back to Top

Our villa front door has a new coded entry lock, removing altogether the need for keys. The codes for the community gate and front door will be supplied with the directions to the villa two weeks before your arrival date.


Can I access the Internet at your villa?  Back to Top

Yes we have provided a secure wireless broadband internet connection. If you are bringing your own laptop computer you can either use the provided Ethernet lead and connect it directly to the router or if you have wireless capabilities we will provide the connection details for our wireless link.


Where can I buy a good Map of Orlando?  Back to Top

The vast majority of maps that are currently available have many glaring errors, even some of the larger attractions can be miles away from their correct location. Steve from "Orlando Maps" has created a fantastic foldup map of Orlando and has tried to portray information in a way that makes it easier for the UK traveller. Orlando is definitely not your average sort of holiday destination, and therefore, you can quite easily miss all the best bits.

Full details can be found on the Florida Maps website.


Do I need a Visa to enter the USA?  Back to Top

Visitors from the UK now need to complete an electronic visa application (ESTA) prior to departure from the UK. This costs around $14 and details are available here.

Full details of all visa requirements can be found on the US Department of State website.


Is a maid service included?  Back to Top

No. The villa is rented on a self catering basis. The villa is cleaned before your arrival and again on your departure. For your convenience and hygiene the home is equipped with a vacuum cleaner, washing machine, tumble dryer, dishwasher, iron and ironing board, mop, brushes etc. If you would like a mid term clean during your stay this can be arranged locally with our Management Company at an additional cost.


What do we need to bring with us?  Back to Top

Our villa is furnished and equipped to a very high standard to make it a home from home. All bedding, pillows and towels including pool towels are provided. We have a washing machine and tumble dryer for your use so no need to take dirty washing home; we even have an iron and ironing board at your disposal.

If you have any questions regarding what you need to bring please don't hesitate to contact us.


Is the Villa Smoking or Non-Smoking?  Back to Top

For the comfort of guests our home is non-smoking, however smoking is permitted on the patio area. If smoking on the patio, guests are requested to keep the sliding doors closed to prevent the drift of smoke into the living area.


Does the villa have its own phone?  Back to Top

The villa does have a phone and local and US national calls to landlines are free. To make International calls you will need to give a credit card number to the local phone company's operator or a much cheaper option is to purchase a phone card at a local supermarket. The phone will also accept incoming calls and you will be given the villa phone number before you travel.


Is the pool heated?  Back to Top

No, not unless you request it. The pool can be heated by prior arrangement and for additional cost as indicated on the booking form. We would recommend pool heat from October through to April as the water can feel quite cold.


How deep is the pool?  Back to Top

The pool at our Villa is 6 feet at the deep end and around 3 feet in the shallow end.


Do you provide pool toys?  Back to Top

Whenever we are in Florida ourselves we buy inflatable and other pool toys to leave for our guests to use. As we don't get to Florida as often as we would like we cannot guarantee that you will always find pool toys available but in most cases there will be.


What facilities are there for children?  Back to Top

There is a Playstation 3 with MOVE controllers in the lounge connected to the 46" flat screen TV. In the garage we have a games room with snooker and foosball tables. We also have a selection of board games, books etc and library of DVD films for all ages. There is a BOSE SoundDock iPod docking station facility for enjoying your own choice of music. And of course we also have our own private swimming pool. See our gallery pages for more details.


Is there a hair dryer at your villa?  Back to Top

Yes there are two hair dryers provided.


Is the villa Air Conditioned?  Back to Top

Yes, the villa is fully air conditioned and has heat too; this is included in our rates.


Can I rent a cot (crib) or highchair?  Back to Top

No need. Included in our rental rates are a crib, buggy/stroller and high chair. However if you need more than one of each they are available for hire from our management company, but you may find it cheaper to buy rather than rent any extra items you require.


What about security?  Back to Top

The villa is located in a quiet gated community area, and we provide an electronic safe to store your important documents etc.


What if we have a problem with the villa while we are there?  Back to Top

We have a locally based Management Company that will attempt to sort out any problems that may arise during your stay. They also have a 24 hour emergency number. The Management Company details can be found in the villa.


I have more questions regarding your home, can I just speak to someone?  Back to Top

We would be only too happy to speak to you regarding our villa and Florida in general, either call us in the UK on +44 (0)1324 712656; ask for Harry or Jean, or send us an e-mail to sunsetvillaflorida@gmail.com


OK I'm convinced, so how do I book your Villa?  Back to Top

Just click on any of the email links to send us your request.

You can check availability by following the link to our calendar. You can also make an instant booking there if you wish, although an email request direct to us via any of our email links will often give access to special prices or last minute deals.

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Harry and Jean

sunsetvillaflorida@gmail.com

+44 (0) 1324 712656

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